This policy explains how the SupportLK website and related applications (the “Site”, “we”, or “us”) collect, use, share, and protect the personal information gathered through this Site or through different channels. SupportLK has established this Site to connect users who need foods or grocery items to be shipped or delivered by riders from affiliated restaurants or shops to their desired locations. This policy also applies to any mobile applications we develop for use with our services on the Site, and references to “Site”, “we”, or “us” also include these mobile applications.
By using this Site, you agree to these policies.
You provide us with personal information such as your name, contact number, mailing address, and email ID. Our app may also fetch your location information to deliver the best service.
Like many websites, we may record information that your browser routinely sends, including browser type, browser language, software and hardware details, the date and time of your visit, the page you came from, your IP address, and the general geographic location associated with that IP. We may also collect information about the pages you visit on this Site and how long you spend on them.
This is generally anonymous, aggregated data.
To use our services, you must create an account on our Site. When establishing your account, we will ask for personally identifiable information such as your name, phone number, and email address. We may also collect demographic information such as your zip code and allow you to provide additional profile information.
Aside from the basic information required to create your account, sharing additional details is optional. Please consider carefully what you choose to share, and avoid providing highly sensitive information. You may update or change your profile at any time.
To make online payments for our services, you may need to provide your bank account information, mobile financial service (MFS) details, debit card, or credit card information to the SupportLK platform.
Cookies are small text files stored on your computer by websites you visit. They help websites function efficiently and provide usage data to site owners.
We may use session and persistent cookies to track user activity and preferences. Session cookies are deleted after you close your browser. These cookies help enable certain site features, understand how users interact with our Site, and monitor overall traffic patterns.
Business partners who provide services to our Site may also place cookies to assist with analytics. They do not collect personal information except what is necessary to provide their services.
We may use web beacons or similar technology to track the effectiveness of our communications.
We may use third-party services such as Google to display ads about our Site. These services may use cookies to:
Show relevant ads (based on your visits)
Limit how often you see an ad
Measure ad performance
We may use Google Analytics or similar tools to gather statistical data about visitors and how they use the Site. This data is collected anonymously. We do not attempt to link anonymous data with personally identifiable information.
If you want to learn more about Google Analytics, please click here.
